Telecommunications Operator Trainee (PO-TCO-01) / Telecommunications Operator (PO-TCO-02)

Important messages

A CAREER NOWHERE NEAR ORDINARY!!

The RCMP offers an exceptional career, letting you make a real difference in your community and your country. No other police force in Canada provides the levels of services and variety offered by the RCMP, as well as opportunities for continued learning and growth.

As an employer of choice for over 26,000 men and women, the RCMP promises a career like no other. With over 130 years of tradition and service, the RCMP is Canada's national police service. Proud of our traditions and confident in meeting future challenges, we commit to preserve the peace, uphold the law and provide quality service in partnership with our communities.

Work environment

Telecommunications Operators provide a critical service within the RCMP that support both public and police officer safety through the provision of information and assistance.

A Telecommunications Operator is responsible for responding to both Police and Emergency 911 calls for service while dispatching RCMP and other emergency responders to incidents in their respective province. This requires a level of multi-tasking simultaneously on a computer with multiple screens/programs while responding to calls on a radio/phone of which some may be highly stressful "life or death" situations. Telecommunications Operators are often exposed to emotionally charged clients and incidents which may be traumatic, violent and disturbing. Telecommunications Operators work shift work (24 hours a day, 7 days a week and 365 days a year).

Intent of the process

The intent of the process is to establish a pool of qualified candidates at the PO-TCO-01 and PO-TCO-02 group and level.

Candidates who are qualified at the PO-TCO-01 level and who are selected for the Telecommunications Operator Training Program will be appointed to a determinate (term) appointment at the PO-TCO-01 group and level.

Only the PO-TCO-01 Trainees who successfully complete the training program* will be placed in a pool of qualified PO-TCO-02 which may be used to appoint determinately (term) or indeterminately (permanent) at the PO-TCO-02 group and level.

*The training program is comprised of in-class training followed by field coaching. The duration of the training program varies according to the location of the position.

Persons with a priority entitlement may self-refer if interested in the PO-TCO-01
and PO-TCO-02 position and will be considered in priority to all other applicants.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

A secondary School Diploma or employer-approved alternative

Degree equivalency

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Bilingual imperative, English Essential or French Essential Profile(s) (e.g. BBB/BBB, CBC/CBC, BBC/BBC)

Information on language requirements

(TCO-02 only)
Successful completion of a Telecommunications Operator Training Program recognized by the Royal Canadian Mounted Police (RCMP)

Develops self
Flexibility
Problem Solving
Conscientiousness and reliability
Meeting client needs
Communication(oral)
Teamwork
Self-Control and composure

(TCO-01 only)
Ability to apply logic
Ability to type/keyboard at 43 net w.p.m. with less than 5% error rate

The following may be applied / assessed at a later date (may be needed for the job)

Additional spoken languages, other than French or English

Conditions of employment

Reliability Status security clearance - RCMP Enhanced Reliability Security Clearance or RCMP Top Secret Clearance

Ability and willingness to work shift work (24 hours a day, 7 days a week and 365 days a year)
Ability and willingness to travel and testify in court of law.
Ability and willingness to travel for mandatory operational training.
Ability and willingness to work on short notice and overtime to meet operational needs
Exposure to emotionally charged clients and incidents which may be traumatic, violent and disturbing
Meets and maintains the medical profile standards established for the position.
Meets and maintains any additional medical requirements for isolated posts, in accordance with Treasury Board policy and definitions of locations.
Work in a confined or restrictive workspace, wear a headset, and exposure to multiple computer screens, and noise disturbances for extended periods of time.

Other information

Testing/interviews will be conducted in Winnipeg, Manitoba and will require candidates to travel to the test/interview location. Virtual attendance such as teleconference or Skype will not be offered.

TRAVEL RELATED TO THE SELECTION PROCESS - Candidates including employees of the Public Service will not be considered to be in travel status or on government business. Travel expenses to attend the career presentation, Criticall exam, and interviews is the responsibility of the candidate and will not be reimbursed.

If you are currently employed with the Federal Public Service, please let us know your current group and level as well as your tenure and the Department you are working for.

The successful applicant will have to obtain, as a minimum, an RCMP Enhanced Reliability Status. The candidate must not have a Criminal Record. The process also requires a Security/Reliability Interview, a field investigation in matters of credit/finances, education, employment, references, etc.

External candidates may be eligible for the initial appointment relocation entitlement of up to $5000 if they are not currently a federal public service employee.

Interested persons must meet the essential qualifications to be appointed to the position, in a manner determined by the Selection Board. A person may be appointed to the position even though he/she does not meet any or all of the asset qualifications, operational requirements or organizational needs. However, meeting these criteria is desirable and may be a deciding factor in choosing the person to be appointed. Only those selected for further consideration will be contacted.

Practical and/or standardized tests may be administered for screening and/or assessment purposes.

All communication relating to this process, including e-mail correspondence may be used in the assessment of qualifications.

A qualified group of candidates may be identified and may be used to staff future vacancies, similar positions, for term, permanent and acting, at full or part time hours within the area of selection.

PLEASE NOTE: Where an e mail address is provided, the Selection Board may choose to communicate with candidates by e mail to provide/request information and to invite candidates to attend any portion of the assessment. Please include a valid e mail address that you check frequently, if you have one.

Acknowledgment of receipt of applications will not be sent.

You MUST clearly demonstrate in writing how you meet the Language, Education, and Experience requirements. Provide examples and describe the work/duties you have performed. Failure to do so may result in your application not being considered further during the screening process.

The client organization will accept applications on-line only. All job applications must therefore be submitted through the Public Service Resourcing System. Following are some of the benefits associated with applying on-line. Applicants can create a profile and a resume that can be used when applying for other processes without having to recreate a new application each time. Applicants can modify their application/resume at any time BEFORE the closing date indicated on the job advertisement. Applicants can verify the status of their applications, at any time. Applicants can be notified electronically of tests or interviews and results. For some jobs, applicants will find important information, namely the job questionnaire and a complete statement of merit criteria that are only available when applying on-line. To submit an application on-line, please click on the button “Apply Online” below. Persons with disabilities preventing them from applying on-line are asked to contact .

Successful candidates(s) must meet and maintain the Conditions of Employment throughout their employment.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.