Support Clerk *AMENDMENT Closing date extended

Update: Please take note that the end date of this process has been extended from December 7, 2018 to January 4, 2019.

Important messages

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

You will be required to show how you demonstrate the essential qualifications (i.e. Educations, Experience and/or Occupation Certification) for the initial screening through your resume and in answering online screening questions. It is NOT sufficient to only state that the qualifications are met or to provide a listing of current or past responsibilities. Rather you must clearly demonstrate HOW, WHEN and WHERE the qualification was met through substantiation by examples. Information on your described skills, experience, etc. provided in the screening questions should be supported by your resume.

LANGUAGE
Candidates are asked to identify which language they are interested in being assessed for on their application. Bilingual candidates will be asked to undergo the PSC Second Language Evaluation (SLE) exam or provide valid SLE results. To obtain a copy of SLE results, candidates may make a request at the following website http://www.psc-cfp.gc.ca/ppc-cpp/test-examenresult/tst-rslt-examn-eng.htm. For more information on SLE, visit the following web-site: http://www.psccfp.gc.ca/ppccpp/sle-els/cand-info-cand-eng.htm.

Please ensure that your information is updated and remains current in your PSRS Applicant Account.

Applicants who apply to this selection process must include in their application a valid e-mail address and make sure this address is functional at all times and accepts messages from unknown users.

Intent of the process

ANTICIPATORY
It is the intent to establish pools of candidates for current and/or future vacancies.

These pools may be used to staff temporary or permanent positions within Employment and Social Development Canada in the Atlantic Region. These pools may also be used to staff similar positions within Employment and Social Development Canada.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION
Secondary school diploma or employer-approved alternatives (a satisfactory score on the PSC test approved as an alternative to a secondary school diploma; or an acceptable combination of education, training and/or experience)

Degree equivalency

EXPERIENCE
Experience in performing clerical duties

Experience in using technology (e.g. e-mail, Internet and word processing)

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English Essential
French Essential
Bilingual Imperative: Level: BBB / BBB
Bilingual Imperative: Level: BBC / BBC

Information on language requirements

Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

ABILITIES AND PERSONAL SUITABILITY
Communication (oral)
Communication (written)
Thinking Skills
Verification and Accuracy
Working with Others
Client Focus
Dependability

The following may be applied / assessed at a later date (may be needed for the job)

EXPERIENCE
Experience in verifying and authenticating information

Experience in working in a high-volume client service environment

Selection may be limited to members of the following Employment Equity groups: Aboriginal persons, persons with disabilities, visible minorities, women

Information on employment equity

OPERATIONAL REQUIREMENTS
Willing and able to work overtime as required

Conditions of employment

Reliability Status security clearance

Willing and able to work shift work

Other information

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. Applicants who meet the essential experience and education qualifications will have their application included in the inventory for this ongoing selection process. As positions become available, the applicants meeting the initial screening requirements identified by the hiring manager may be contacted and referred for consideration. Please ensure that your information is updated and remains current in your PSRS Applicant Account.

Candidates must meet all of the essential qualifications noted in the Statement of Merit Criteria to be appointed to a position. A candidate may be appointed to a position even though he/she does not meet any or all of the asset qualifications or operational requirements. However, meeting these criteria is desirable and may be a deciding factor in choosing the person to be appointed. Depending on the requirements of the position(s) being staffed from this process, for current or future vacancies, any or all of the asset qualifications, operational requirements, and organizational needs may be applied at the time of staffing. Candidates may be contacted and assessed against these criteria at any time during this process.

Management may choose one or more Asset Qualifications at the screening stage.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Written test(s) will be administered.

Interviews will be conducted.

Reference checks will be sought.

If you do not fully complete the screening questions as instructed, you will be screened out.

Only screened in candidates will be contacted for further assessment.

Candidates who have failed to qualify on this process will not be re-considered for future pulls from the inventory.

Random selection and/or top-down selection may be used at any time during the process to identify which applicants will be further assessed.

We will be requesting proof of your education and proof of citizenship. If the name on your education credentials is different from the name on your application, we will require proof that you are the same person, e.g. a copy of a marriage certificate.

The client organization will accept applications on-line only. All job applications must therefore be submitted through the Public Service Resourcing System (PSRS).

The following are some of the benefits associated with applying on-line:
• Applicants can create a profile and a resume that can be used when applying for other processes without having to recreate a new application each time.
• Applicants can modify their application/resume at any time BEFORE the closing date indicated on the job advertisement. Applicants can verify the status of their applications, at any time.
• Applicants can be notified electronically of tests or interviews and results. For some jobs, applicants will find important information, namely the job questionnaire and a complete statement of merit criteria that are only available when applying on-line.

All communication regarding this process will be administered via e-mail. It is the candidate's responsibility to provide a valid e-mail address and update their personal information when it changes. If special circumstances prevent you from having access to your email, please contact the assessment committee indicated below.

PLEASE NOTE: Alternative testing dates will be limited and only offered for extenuating circumstances: Illness (a medical certificate will be required) or Emergency Circumstances (verifiable). In addition, our intention is to communicate with applicants by e-mail for screening/assessment purposes (including issuing screening results, and sending invitations for written tests and interviews). Applicants who apply to this selection process must include in their application a valid email address and make sure that this address is functional at all times and accepts messages from unknown users.

Work Description is available upon request.

Persons with disabilities preventing them from applying on-line are asked to contact 1-800-645-5605.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.