Transcription Services & Client Support

Important messages

PLEASE NOTE, ONLY ON-LINE APPLICATIONS WILL BE ACCEPTED.

The client organization will accept applications on-line only. All job applications must therefore be submitted through the Public Service Resourcing System. Following are some of the benefits associated with applying on-line:
- Applicants can create a profile and a resume that can be used when applying for other processes without having to recreate a new application each time.
- Applicants can modify their application/resume at any time BEFORE the closing date indicated on the job advertisement.
- Applicants can verify the status of their applications, at any time.
- Applicants can be notified electronically of tests or interviews and results.
- For some jobs, applicants will find important information, namely the job questionnaire and a complete statement of merit criteria that are only available when applying on-line.

To submit an application on-line, please select the button "Apply Online" below. Persons with disabilities preventing them from applying on-line are asked to contact 1-800-645-
5605.

Proof of your education will be requested and must be provided during the selection process, in order to verify that candidates meet the education requirement. Candidates who are unable to provide proof that they meet this essential qualification as requested may be eliminated from the process. Education obtained outside of Canada must be evaluated. Please contact the International Credential Evaluation Services as soon as possible to initiate the evaluation process http://www.cicic.ca/

If the name identified on the above documents is different than your current legal name, please also provide proof of name change.

Intent of the process

The immediate need is to staff two temporary positions (one year). A qualified group of candidates may be identified and may be used to staff future vacancies (including similar positions, on a term, indeterminate, or acting basis, at full or part time hours) located in Metro Vancouver.

Once established, the qualified pool will be valid for a period of one year and may be extended.

Positions to be filled: 2

Information you must provide

Your résumé.

A covering letter in 1,000 words (maximum)

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education:
Successful completion of secondary school education according to provincial/territorial standards or an acceptable combination of education, experience or training.

Degree equivalency

Experience:

Significant* experience working in PRIME Records maintenance functions including adding, modifying entity information and updating PRIME records.

Experience in providing client support (i.e. troubleshooting or resolving client inquiries/issues).

Experience in using Microsoft Word and Microsoft Excel.

Experience in research procedures.

*Significant experience refers to the depth & breadth of experience normally associated with performance of the duties on a continuous basis over a period of 12 months.

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

Knowledge:
Knowledge of the PRIME Records Management System.
Knowledge of Access to Information and Privacy legislation.

Abilities:
Ability to communicate effectively orally.
Ability to communicate effectively in writing.
Ability to research, analyse, interpret information and make recommendations.
Ability to plan, organize and effectively address priorities.

Personal Suitability:
Effective Interpersonal Relationships
Discretion
Initiative
Dependability
Thoroughness

The following may be applied / assessed at a later date (may be needed for the job)

ASSET QUALIFICATIONS
Knowledge of PRIME Policy and its relation to other RCMP policies.

ORGANIZATIONAL NEEDS
In support of achieving a representative workforce, consideration may be given to candidates who have self-identified as a member of one or more of the following designated groups: women, members of visible minorities, aboriginal peoples and persons with disabilities.

Conditions of employment

Reliability Status security clearance - Enhanced Reliability Status

CONDITIONS OF EMPLOYMENT
The Centralized Transcription Unit operates on a 24/7 basis. Shift work required including working weekends and statutory holidays.

Other information

The successful applicant will have to obtain, as a minimum, an RCMP Reliability Status. In some cases/positions, a Top Secret Security Clearance may also be required. The process also requires a Security/Reliability Interview, a field investigation in matters of Criminal Activities, credit/finances, education, employment, references, etc.

You MUST clearly demonstrate in writing how you meet the Essential Education, and Experience requirements. Provide examples and describe the work/duties you have performed. Failure to do so may result in your application not being considered further during the screening process.

Any or all of the asset qualifications, operational requirements, and organizational needs may be used for the screening of applications. If you meet these criteria, please clearly demonstrate how you meet them in writing. Provide examples and describe the work/duties you have performed. Failure to do so may result in your application not being considered further during the screening process.

If you do not fully complete the screening questions as instructed, you may be screened out. It is not acceptable to put “see resume” in the space provided to answer the questions.

Depending on the requirements of the position(s) being staffed from this process, for current or future vacancies, any or all of the asset qualifications, operational requirements, and organizational needs may be applied at the time of staffing. Candidates may be contacted and assessed against these criteria at any time during this process.

Interested persons must meet the essential qualifications to be appointed to the position, in a manner determined by the Selection Board. A person may be appointed to the position even though he/she does not meet any or all of the asset qualifications, operational requirements or organizational needs. However, meeting these criteria is desirable and may be a deciding factor in choosing the person to be appointed.

Practical and/or standardized tests may be administered for screening and/or assessment purposes.

Random selection may be used to identify which applicants will be assessed or appointed in this appointment process.

Top-down selection may apply.

Written test(s) may be administered.

Interviews may be conducted.

Reference checks may be conducted.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

PLEASE NOTE: Where an e mail address is provided, the Selection Board may choose to communicate with candidates by e mail to provide/request information and to invite candidates to attend any portion of the assessment. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required.

Acknowledgment of receipt of applications will not be sent; we will contact candidates when the screening process is completed.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.