Payment Services Officer

Important messages

Candidates must submit at the time of application:

Your résumé.

Resumes will be used as a secondary source to validate the experience and examples stated in the screening questions.

Complete the screening questions. If you do not fully complete the screening questions as instructed, you may be screened out.

Work environment

These positions may require the use of a headset for prolonged periods, working in an environment that contains background noise and constant exposure to a computer screen.

You will work in an open space environment which can affect attention. This is a job that requires remaining seated for extended periods of time with a constant use of a keyboard and a mouse.

Work conditions require adapting to change, dealing with stress, and dealing with potentially angry clients.

These positions are at an inbound call centre located in WINNIPEG, MB. A Payment Services Officer provides services to the general public with respect to Pension benefits (Canada Pension Plan/Old Age Security). Extensive training and development opportunities will allow you to acquire a comprehensive and up-to-date knowledge of Service Canada's programs and services.

The work environment will be attractive to people who are:
. highly motivated,
. a quick learner,
. quality-oriented,
. customer-focused,
. able to thrive in a fast-paced, high-volume environment.

We are looking for candidates who possess and demonstrate:
. strong communication talents,
. excellent customer service skills,
. thinking skills,
. information-gathering and computer-keyboarding skills.

Intent of the process

This selection process will be used to create a qualified pool of candidates and may be used to fill future term vacancies, at full time and/or part-time hours, at the WINNIPEG Pensions Call Centre (Canada Pension Plan/Old Age Security).

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Secondary school diploma or employer-approved alternatives (a satisfactory score on the PSC test approved as an alternative to a secondary school diploma; or an acceptable combination of education, training and/or experience).

Degree equivalency

Experience in using technology (e.g. e-mail, Internet and word processing).

Experience in delivering services or programs to the general public involving obtaining and providing information requiring explanation or clarification.

. Communication (oral)
. Communication (written)
. Thinking Skills
. Verification and Accuracy
. Diagnostic Information Gathering
. Client Focus
. Interpersonal Awareness
. Dependability

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English Essential
Bilingual Imperative BBC/BBC*

* The minimum language requirement for bilingual positions is Bilingual imperative - Level: BBC/BBC. Candidates must have the minimum linguistic profile for bilingual positions.

Second Language Evaluation Tests will be administered for bilingual positions. For more information, please visit: http://www.psc-cfp.gc.ca/ppc-cpp/sle-els/index-eng.htm

Information on language requirements

The following may be applied / assessed at a later date (may be needed for the job)

Successful completion* of two (2) years post-secondary education from a recognized educational institution (e.g. community college, CEGEP, university)

* You must clearly indicate your education level.

Degree equivalency

Using Technology
Changing and Learning

Operational Requirements:
. Willing and able to work overtime, as required

Conditions of employment

Reliability Status security clearance - (This factor is not used at the screening
stage. The department is responsible for the security clearance process.)

Other Conditions of Employment:
. Willing and able to travel for training purposes

Other information

OTHER INFORMATION TO BE PROVIDED:
Proof of education and citizenship will be requested.

You will be required to provide proof of education by providing a copy and/or showing the assessment team a copy of your High School Diploma or an official transcript (signed and dated) which clearly indicates the highest secondary school grade successfully completed. If you have completed post- secondary education, such as a degree or diploma, from a recognized post-secondary institution, then proof of completion may also be accepted as proof of education in lieu of a copy of your high school diploma. If the name on your education credentials is different from the name on your application, we will require proof that you are the same person.

Candidates with foreign educational credentials are required to provide proof of Canadian equivalency. You may consult the Canadian Information Centre for International Credentials at www.cicic.ca for further information.

Candidates are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate on their application their preferred official language for each of the following: a) written correspondence, b) written assessment, and c) oral assessment.

Candidates will be contacted by email and it is imperative that you provide a current email address that accepts e-mail from unknown users (some email systems block these types of email). Candidates are strongly encouraged to check their email on a regular basis. It is your responsibility entirely to inform us at all times of any changes regarding your contact information.

ADDITIONAL REQUIREMENTS/COMMENTS

ACKNOWLEDGMENT OF RECEIPT OF APPLICATIONS WILL NOT BE SENT. WE WILL ONLY CONTACT THOSE CANDIDATES SCREENED INTO THE PROCESS.

A variety of assessment tools will be used (e.g. exams and interviews). You will be advised of these tools at each assessment phase of this process. Reference check(s) will be sought.

If you have a disability that requires accommodation during the selection process, please indicate this on your application and/or resume.

All communication relating to this process, including email correspondence, may be used in the assessment of qualifications.

Top-down selection may be applied.

Random selection may be applied.

Please note that this process will ONLY be used to staff positions in WINNIPEG, MANITOBA. Applicants are encouraged to apply ONLY if they are able to relocate to WINNIPEG, MANITOBA.

Please note that employees will not be considered to be in travel status or on government business and that travel costs will not be reimbursed. Consequently, employees will be responsible for travel costs.

A security check will be administered and proof of citizenship, education, and at least 2 work references with names and applicable phone numbers will be required.

Successful candidate(s) must meet and maintain the Conditions of Employment throughout their employment.

Only on-line applications are accepted. Applicants can modify their application/resume at any time BEFORE the closing date indicated on the job advertisement.
To submit an application on-line, please select the button "Apply Online" below.

Persons with disabilities preventing them from applying on-line are asked to contact 1-800-645-5605.

Your résumé must clearly demonstrate how you meet the requirements.

Information received relating to accommodation measures will be addressed confidentially.

Complete the screening questions. If you do not fully complete the screening questions as instructed, you may be screened out.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.