IT Senior Advisor

Important messages

You must clearly demonstrate on your application, via the screening questions, how you meet each of the essential experiences criteria and applicable assets merit criteria. Failure to do so may result in the rejection of your application.

When responding to screening questions, please be sure to provide comprehensive and concrete examples from your work experience that clearly demonstrate how you meet the identified experience criteria. Your answer should clearly identify your role in the noted example. A job title alone, does not demonstrate that you have requisite level of experience, so be sure to explain relevant responsibilities and/or actions that you took. Failure to complete the questionnaire or failure to provide sufficient details to the questions will result in your elimination from this process. The prescribed approach is to use the wording of each experience criterion as a heading and then write one or two paragraphs demonstrating that you have the required experience and ensure that clear and accurate details and dates are provided.

Are you a civilian member assigned to Shared Services Canada? We encourage you to apply! Please note that a civilian member selected for appointment through this process may not have to convert to public servant status before deeming. Contact the Shared Services Canada Human Resources Service Desk at for more information.

We encourage applicants to identify any skills, competencies and/or experiences you have acquired through your employment with the Canadian Armed Forces (CAF), if applicable.

Work environment

At SSC your job will matter. We are working hard to change the landscape of information technology for the Government of Canada. We are modernizing, securing, and supporting critical IT programs and services for Canadians. We are looking for dedicated employees that want to make a difference and that will be part of our exciting journey for years to come.

If you are an individual who wants a rewarding career with an innovative organization, we need you. If you are dedicated, creative, and motivated, we need you. If you are eager to provide modern shared services that improve government service delivery to Canadians, we need you.

We look forward to working with you in the coming years and will support your career while you support our business. We encourage you to be a part of our team for at least two to three years to ensure business continuity.

We are especially in need of people who excel in the following areas
- Computer science or engineering
- Information technology
- Information management
- Cyber intelligence

Intent of the process

Education requirements, experiences, competencies, additional qualifications, employment tenures, work locations, operational and linguistic requirements, security level as well as the conditions of employment may vary according to the position being staffed.

A pool of qualified candidates will be established and will be used to staff similar positions within Shared Services Canada in various locations across Canada.

Positions to be filled: 9

Information you must provide

Your résumé.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:

Successful completion of a two (2) year acceptable post-secondary educational program in any of the following:
•computer science
•information technology
•information management
•or another specialization relevant to the position being staffed
•or acceptable combination of education, training and/or experience

Employees in the CS occupational group on May 10, 1999, who do not possess the education level prescribed above are deemed to meet the education requirement based on their education, training and experience

Degree equivalency

EXPERIENCE:

E1. Recent** experience providing strategic advice and recommendations to management on complex*** issues.

E2. Significant* experience in operating or providing support services for an IT infrastructure component (i.e.: network, computers, email services, telecommunications or service management, etc.).

E3. Extensive experience contributing to an IT project, activity or initiative in at least one or a combination of the following areas:
Enterprise Architecture
IT Infrastructure and/or Operations
Application Development
Database Development and Data Administration

E4. Recent** experience providing technical direction for the project planning, design and solution integration for enterprise IT projects.

EXPERIENCE DEFINITION:

* "Significant" means 3 or more years of combined experience.

** "Recent" means in the last five years.

*** "Complex projects / issues are with at least two (2) of the following characteristics: multidimensional, sensitive, confidential, affecting many partners or stakeholders, precedent setting, having a major impact on the public service."

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Various language requirements

Note: The language requirements will vary according to the position to be staffed:
Bilingual Imperative (BBB/BBB, CBC/CBC, CCC/CCC), English Essential, French Essential, English or French Essential.

* As part of SSC’s Official Languages Strategy, all supervisory positions in bilingual regions are designated CBC/CBC. Non-imperative appointments may be considered once the bilingual pool of candidates has been exhausted.

Information on language requirements

KNOWLEDGE:

K1. Knowledge of IT technology solutions, applications and trends that support the federal government business environments.

K2. Knowledge of Project Management Framework, Standards and Best practices

COMPETENCIES:

1.Analytical Thinking

2.Client Focus

3.Effective Interactive Communication

4.Creative Thinking

5.Visioning & Strategic Direction

The following may be applied / assessed at a later date (may be needed for the job)

EDUCATION:

A1. Bachelor degree in a discipline related to the field of IT or Telecommunication

A2. Master degree in a discipline related to the field of IT or Telecommunication

A3. PHD degree in a discipline related to the field of IT or Telecommunication

CERTIFICATIONS:

C1.(PMP or Prince2) Project Management Certification Information Technology)

C2.(ITIL) Infrastructure Library Foundation Certification)

C3.(TOGAF) Open Group Architecture Framework Certification

C4.(CISSP) Certified Information Systems Security Professional

C5.(CNE, CAN) Novell certification

C6.(CCNA, CCIE) Cisco certification

C7.(MCITP, MCSA, MCSE) Microsoft certification

C8.(VCP) VMware Certified Professional

Degree equivalency

EXPERIENCE:

1.Significant* experience leading and/or contributing to a complex*** project, initiative or activity, or supporting and delivering a IM/IT Service

2.Significant Experience in gathering and analyzing client and partner business requirements specifically in voice and networking technologies.

3.Experience in analyzing strategic plans and developing them into business architectures and models.

4.Extensive experience working as a Business, Technology or Enterprise Architect, performing process modeling or mapping and/or business process re-engineering or process optimization, on a complex IT Project.

5.Experience in designing and updating end-to-end ITIL business process.

6.Experience in Primary Rate Interface (PRI) technology.

7.Experience in Centrex configuration and functionality.

8.Experience in VoIP configuration and functionality.

9.Experience in asset management, support and disposal process.

10.Experience in Wireless technologies, configuration, functionality and support.

11.Experience with IT network infrastructure (WAN, LAN or Datacentre Networks) architecture and zoning protocols.

12.Significant experience in providing network design, support, management, or operations.

13.Experience with Service Management relationships with vendors providing services to SSC

14.Experience in Service Management related to infrastructure provisioning, problem, incident or change management

15.Experience delivering or assisting in the delivery of Service Level Agreements (SLA) and/or Service Level Objectives (SLO)

16.Experience managing the lifecycle of a product or service, including, but not limited to, product or service development, costing, forecasting and evolution.

17.Experience working in a contract and/or vendor management environment.

We encourage women (especially in non-traditional occupations), Aboriginal peoples, persons with disabilities, and members of visible minority groups to apply and declare themselves as part of one or more of the above mentioned groups. Selection for some jobs may be limited to members of these groups.

OPERATIONAL REQUIREMENTS:

-Ability and willingness to travel

-Ability and willingness to work overtime (evenings and weekends)

-Ability and willingness to work flexible hours

-Ability and willingness to work virtually

-Willingness to participate in rotational compensated on call program(s)

-Valid unrestricted drivers’ license.

Conditions of employment

The following security requirements may be applied to each appointment, as needed:

Top Secret clearance

Secret clearance

Reliability status

Other information

Reference checks will be sought.

An interview may be administered.

A written examination may be administered.

Candidates must meet the essential qualifications to be appointed to a position.

Candidates may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed.

Acknowledgment of receipt of applications will not be sent; we will contact candidates when the screening process is completed.

Please identify clearly your substantive group and level and your employment status on your application form.

Please ensure that your Personal Record Identifier (PRI) is included in your application.

You must provide proof of your education credentials.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.