Client Service Agent

Important messages

*** ONLY ONLINE APPLICATIONS WILL BE ACCEPTED ***

All job applications must therefore be submitted through the jobs.gc.ca site.
To submit an application online, please select the button "Apply Online" below.

Persons who cannot apply online or persons with disabilities preventing them from applying online are asked to inform the contact persons responsible for this process and to contact 1-800-645-5605 prior to the closing date.

Candidates must clearly demonstrate in the screening questionnaire how they meet the education and experience criteria listed in the Essential Qualifications and Asset Qualifications if applicable. Please note that stating that the requirement has been met, and/or listing past or current responsibilities, does not represent adequate substantiation. Rather, you must provide concrete examples that clearly illustrate how you meet the requirement. Résumés may be used as a secondary source to validate the qualifications described; comments such as "refer to my attached résumé" will not be accepted and may result in your application being rejected.

Intent of the process

The immediate need is to staff 12 positions on a term basis, with a linguistic profile of English Essential or Bilingual Imperative BBC/BBC and an RCMP Enhanced Reliability security clearance

A pool of candidates may be established and may be used to staff similar positions within the RCMP in the National Capital Region on an indeterminate or specified period (including term, acting, or assignment) basis, with various bilingual linguistic profiles and various RCMP security clearances.

Should a Civilian Member (CM) of the RCMP be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM.

(SEE OTHER INFORMATION)

Positions to be filled: 12

Information you must provide

Your résumé.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Secondary school diploma or employer approved alternative

Degree equivalency

Experience providing advice or procedural guidance to clients by telephone, in person, or in writing

Experience in delivering services or programs to the general public involving obtaining and providing information requiring explanation or clarification

Experience using a personal computer and software such as Word or Excel

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Experience working in at the RCMP Canadian Firearms Program

Experience working in a Call Centre

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English Essential and Bilingual imperative - BBC/BBC

Information on language requirements

Ability to communicate effectively orally
Ability to communicate effectively in writing
Ability to work under pressure
Ability to establish priorities and organize work
Ability to solve problems

Effective Interpersonal Skills
Attention to detail
Judgment
Team Player
Dependability

The following may be applied / assessed at a later date (may be needed for the job)

Willingness to work overtime when required

Conditions of employment

Reliability Status security clearance - RCMP Enhanced Reliability Status clearance
The successful applicant will have to obtain and maintain a RCMP Security Clearance. This process requires a Security/Reliability Interview, a field investigation in matters of criminal activities, credit/finances, education, employment, references, etc.

Must be able to work shift work days and evenings (work week is 37.5 hours; core hours are from 8:00 a.m. to 9:00 p.m., five days a week, subject to change)

Tests

Public Service Entrance Exam UIT

Applicants must complete the Public Service Entrance Exam Unsupervised Internet Test as part of the screening for this selection process. This exam consists of two sub-tests: the Test of Reasoning and the Test of Judgement. While all applicants are asked to take the first sub-test, you will only be invited to take the second sub-test if additional information is required to complete the assessment. You will have 90 minutes to complete the Test of Reasoning and 75 minutes to complete the Test of Judgement (if required). You must complete the test(s) before you submit your application for this position.

For more information, please consult: Public Service Entrance Exam - Unsupervised Internet Test

Other information

A written exam will be administered.

An interview will be administered.

Reference checks may be sought.

Candidates must meet the essential qualifications to be appointed to a position.

Candidates may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed.

Acknowledgement of receipt of applications will not be sent; we will contact candidates when the screening process is completed.

You must provide proof of education credentials. If you obtained your degree outside Canada, it is your responsibility to demonstrate its equivalence, please take a look at the following link for more information: http://www.cicic.ca/383/foreign-credential-recognition.canada.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Indeterminate employees at the same group and level, or equivalent may be considered for deployment, assignment/secondment prior to the assessment of other applicants.

Please identify clearly your substantive group and level and your employment status on your resume and/or application form.

If a qualified candidate has been selected and appointed on an indeterminate basis from the established pool, they will be removed from the pool. If a candidate is selected for a specified period (including term, acting, or assignment/secondment) appointment, they will remain in the pool for future offers.

Our means of communication with applicants is via e-mail. Please ensure to include a functional e-mail address, which will accept messages from unknown users (some e-mail systems block these types of e-mails). It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.