IM/IT Technician

Important messages

As Corporate Services and Finance Branch – Service Desk employees work in a virtual environment, potential employees would work from one of the city listed in this poster as the position to be staffed can be performed from any ECCC office identified on the advertisement.

Intent of the process

A pool of partially qualified candidates will be established through this process and may be used by other federal organizations listed in Schedules I, IV and V of the Financial Administration Act to staff identical or similar positions with various language requirements (English or French Essential, English Essential and Bilingual Imperative, BBB/BBB) and various security requirements in various locations across Canada.These positions may be staffed on an indeterminate or temporary basis.

Positions to be filled: 1

Information you must provide

Your résumé.

Contact information for 2 references.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION
ED1: Successful completion of two years of an acceptable post-secondary educational program in computer science, information technology, information management or another specialty relevant to the position to be staffed OR an acceptable combination of education, training and/or experience.

Notes:
1. Indeterminate period incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standards based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the CS group.
2. It is the recognized educational institution (e.g. community college, CÉGEP or university) that determines if the courses taken by a candidate correspond to two years of a post-secondary program at the institution.
3. At the manager's discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum post-secondary education stated above. Whenever the minimum education is met using this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager.

Degree equivalency

EXPERIENCE
EX1: Recent* experience working as part of a multi-disciplinary team in an Information Technology environment.
EX2: Recent* experience in installing, configuring, troubleshooting and providing detailed support to hardware components and software in a Windows network environment.
EX3: Recent* experience providing IT Support Services on site and/or by phone to clients in an official capacity (ie as member of an IT team providing site support, service centre, etc)
EX4: Recent* experience providing training and advice to clients.

Definition:
* Recent experience is defined as experience acquired within the last three (3) years.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

EDUCATION
AED1: A+ Certification.
AED2: ITIL certification.

Degree equivalency

EXPERIENCE
AEX1: Recent* experience using Microsoft Active Directory.

Definition:
* Recent experience is defined as experience acquired within the last three (3) years.

OPERATIONAL REQUIREMENTS
Willing and able to work overtime if needed.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
A pool of partially qualified candidates will be established and will be used to staff positions with various language requirements such as:
- English or French Essential
- English Essential
- Bilingual - Imperative (BBB/BBB)

Information on language requirements

Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

KNOWLEDGE
K1: Knowledge of service desk, desktop or IT access management procedures in the IM/IT industry related to the position.

ABILITIES
A1: Ability to communicate effectively orally.
A2: Ability to plan and organize work under strict deadlines (Prioritize).
A3: Ability to deal with client with tact and civility.
A4: Ability to analyze and solve problems related to the interaction of network components and personal computers for the identification, isolation and resolution of hardware, software and network connectivity problems or access management issues.

PERSONAL SUITABILITY
PS1: Initiative
PS2: Adaptability
PS3: Results Orientation

The following may be applied / assessed at a later date (may be needed for the job)

Environment and Climate Change Canada is committed to having a skilled and diversified workforce representative of the population we serve. In support of our Engagement Strategy to achieve employment equity goals, selection may be limited to candidates self-identifying as belonging to one of the following Employment Equity groups: aboriginal peoples, persons with disabilities, members of visible minorities and women.

Information on employment equity

Conditions of employment

Reliability Status security clearance - This factor is not used at the pre-selection stage. The hiring department is responsible for the security clearance process.

Other information

Acknowledgment of receipt of applications will not be sent; we will contact candidates when the screening process is completed.

The hiring Department will only accept on-line applications. All job applications must therefore be submitted through the Public Service Resourcing System (PSRS). Following are some of the benefits associated with applying on-line.
• Applicants can create a profile and a resume that can be used when applying for other processes without having to recreate a new application each time.
• Applicants can modify their application/resume at anytime BEFORE the closing date indicated on the job advertisement.
• Applicants can verify the status of their applications, at any time.
• Applicants can be notified electronically of tests or interviews and results.
For some jobs, applicants will find important information, namely the job questionnaire and a complete statement of merit criteria that are only available when applying on-line.

It is your responsibility to ensure that your email and contact information are maintained with the Assessment board AND in your Public Service Resourcing System (PSRS) account. As all of the communication for this process will be conducted via the email address provided in your application AND via your PSRS account, it is your responsibility to ensure that you check for messages regularly and to ensure that your email address accepts messages from unknown users (some email systems block these types of email or filter them to a junk mail folder). Failure to respond to key messages may result in your being eliminated from this process.

Depending on the number of applicants, the needs and/or Human Resources plans, volume management strategies such as random selection, top-down approach and/or establishing cut-off scores to determine who will continue in the staffing process, MAY BE USED for the purpose of managing applications.

Candidates invited to an interview will be required to bring proof of their education credentials, in the form of a diploma or official transcript (original documents only).

Candidates with foreign credentials must provide proof of Canadian equivalency. Consult the Canadian Information Centre for International Credentials for further information at http://www.cicic.ca/

Please note that any information provided through this selection process may be considered in the assessment of any of the essential or other qualifications, including the ability to communicate effectively in writing.

Persons are entitled to participate in the selection process in the official language of their choice.

Candidates who have been assessed and found to have met all essential qualifications except official language requirements may update their second-language evaluation (SLE) results for as long as the pool is valid. Each candidate can only undergo SLE testing one time within the context of an appointment process; any update to a candidate's linguistic profile must be as a result of subsequent SLE testing done outside of this appointment process.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.