Citizen Services Officer

Important messages

IMPORTANT INSTRUCTIONS FOR YOUR COVER LETTER

The COVER LETTER is critical for screening applicants into the assessment phase of this process. Candidates must clearly demonstrate IN THEIR COVER LETTER how they meet the education and experience factors listed in the essential qualifications as well as how you meet any/all of the asset experience. CANDIDATES SHOULD USE THE QUALIFICATION FACTOR AS A HEADER AND THEN WRITE SEPARATE PARAGRAPHS DEMONSTRATING HOW THEY MEET EACH ONE. FOR EACH EXPERIENCE FACTOR, CANDIDATES MUST PROVIDE CONCRETE EXAMPLES INDICATING WHEN AND WHERE THEY OBTAINED THE EXPERIENCE WITH FULL ELABORATION OF THE SITUATION, ACTION TAKEN AND RESULT(S). SUFFICIENT INFORMATION MUST BE PROVIDED TO DETERMINE THE DEPTH AND BREADTH OF THE EXPERIENCE.

Work environment

Service Canada is recruiting Citizen Services Officers.

Service Canada brings together a number of Government of Canada programs and services under one roof. Citizen Services Officers work one-on-one with clients to provide access to and answers on these programs, benefits and services.

Would you like to do work that makes a difference in the lives of Canadians?

Intent of the process

This process is being carried out in conjunction with selection process number 2017-CSD-EA-AB-14874 and 2017-CSD-EA-AB-14267. For all of the common qualifications, the same assessment tools will be used. Should you apply on all processes, you will be assessed for the common qualifications only once and the assessment will be applied to all processes. Separate pools of qualified candidates will be established for each process.

Positions to be filled: 5

Information you must provide

Your résumé.

A covering letter in 1,500 words (maximum)

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Secondary school diploma or employer-approved alternatives (a satisfactory score on the PSC test approved as an alternative to a secondary school diploma; or an acceptable combination of education, training and/or experience)

Degree equivalency

Experience in using technology (e.g. e-mail, Internet and word processing).

Experience in delivering services or programs to the general public involving obtaining and providing information requiring explanation or clarification.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English Essential
Bilingual Imperative CBC/CBC

Information on language requirements

• Communication (oral)
• Communication (written)
• Thinking Skills
• Verification and Accuracy
• Diagnostic Information Gathering
• Client Focus
• Interpersonal Awareness
• Dependability

The following may be applied / assessed at a later date (may be needed for the job)

ASSET QUALIFICATIONS:
Successful completion of two (2) years post-secondary education from a recognized educational institution (e.g. community college, CEGEP, university).

Degree equivalency

Knowledge of Service Canada service offerings

ORGANIZATIONAL NEEDS:
At Employment and Social Development Canada, diversity is our strength. If you’re an Aboriginal person, a person with a disability or a visible minority and are interested in bringing in different perspectives and insights, let us know by completing the Employment Equity (EE) section in your application. Appointments of members of these EE groups could be made to ensure our workforce is inclusive and representative of the Canadian public we serve.

OPERATIONAL REQUIREMENTS:
• Willing and able to travel to and work at the service area’s alternate locations and to alternate points of service, based on operational requirements

• Willing and able to work outside core hours, including evenings, as per operational requirements

• Willing and able to work overtime as required

• Willing and able to travel for extended periods for the purpose of training

Conditions of employment

Reliability Status security clearance - including Credit Check & Finger Printing

Willing to travel within the Central Alberta Service Area to alternate service locations

Required to provide outreach services to remote sites within the Central Alberta Service Area

Other information

We encourage applicants to submit their applications on-line.

Following are some of the benefits associated with applying on-line: Applicants can create a profile and retrieve stored application(s) (personal information, covering letter and résumé) previously submitted and modify them, if necessary, before submitting the application. Applicants can modify their application/resume at anytime BEFORE the closing date indicated on the job advertisement.

Should you be unable to apply on-line or you are unable to access Public Service Resourcing System for any reason, please submit your application, quoting the Selection Process Number, to on or before the closing date.

All communication regarding this process will be administered via e-mail. It is the candidate's responsibility to provide a valid e-mail address and update their personal information when it changes. If special circumstances prevent you from having access to your e-mail, please contact .

All communication relating to this process, including email correspondence may be used in the assessment of qualifications.

Reference checks may be sought.

An interview may be administered.

A test may be administered.

Screened in candidates will be asked to submit their proof of education as well as two references and proof of citizenship after the screening process is complete.

Persons are entitled to participate in the appointment process in the official language of their choice.

You must indicate on your application if you require a technical aid for testing or an alternative method of assessment.

Questions regarding travel and relocation visit - http://emplois-jobs.gc.ca/centres/faq eng.htm#travel

Candidates from outside the public service will be required to pay for their own travel for various assessment phases.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.