Detachment Services Assistant 2

Important messages

Your responses to the screening questions will be used as the primary source to determine if you meet the screening requirements. If you do not fully complete the screening questions as instructed, you may be screened out.

It is insufficient to state only that the requirement is met or to provide a listing of current responsibilities. Candidates must provide concrete examples demonstrating how they meet the requirements. FAILURE TO PROVIDE SUFFICIENT AND APPROPRIATE INFORMATION MAY RESULT IN ELIMINATION FROM THE PROCESS.

All communication relating to this process, including email correspondence and telephone conversations, may be used in the assessment of qualifications.

Duties

Detachment Services Assistant provides administrative and operational support services for police officers and other employees at a Royal Canadian Mounted Police (RCMP) detachment. This position also provides front counter and telephone assistance, services and information to the general public.

Intent of the process

The intent of this process is to staff one (1) indeterminate position in Cochrane, Alberta.

A pool of qualified candidates may be established and may be used to staff future indeterminate and/or temporary vacancies in Southern Alberta District within the RCMP.

Positions to be filled: 1

Information you must provide

Your résumé.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Successful completion of two years secondary school or an acceptable combination of education, training and/or experience*

* Proof of education will be required prior to appointment

Degree equivalency

- Experience in the provision of administrative support services including three of the following: data entry, preparing correspondence, ordering office supplies, filing and processing mail
- Experience in using computer applications such as spreadsheets, word processing, databases.
- Experience providing service to internal or external clients / general public, via telephone or in person.

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

- Ability to communicate effectively in writing.
- Ability to communicate effectively orally.
- Ability to deal effectively with police situations and queries.
- Ability to work in a stressful environment.
- Ability to prioritize work to meet deadlines.
- Ability to transmit information.

- Effective interpersonal skills
- Dependability
- Judgment
- Detail Oriented
- Being Organized
- Action Oriented

The following may be applied / assessed at a later date (may be needed for the job)

- Experience in transcribing statements from audio cassettes and/or digital media.
- Experience working in a law enforcement or legal environment.
- Experience in maintaining a law enforcement database such as: Police Reporting Occurrence System (PROS) or Canadian Police Information (CPIC).

- Willing and able to work in a busy police environment, including exposure to unsettling and/or graphic material.
- Willingness and ability to work overtime, as required.
- Willingness and ability to obtain and maintain a valid Class 5 driver’s licence.
- Willingness and ability to occasionally travel for work or training purposes using various modes of transportation including small aircraft.
- Willing and able to work shift work as required, which includes evenings and weekends.

Conditions of employment

Reliability Status security clearance

Other information

PLEASE NOTE: For this selection process, our intention is to communicate with applicants by e-mail for screening/assessment purposes (including issuing screening results, and sending invitations for written tests and interviews).

Applicants who apply to this selection process must include in their application a valid e-mail address, and ensure this address is functional at all times and accepts messages from unknown users.

An online examination will be administered.
- Objective Exercise for Personnel in Administrative Functions
The OEPAF is a competency evaluation tool used in staffing processes for administrative support positions. This skills test contains multiple choice questions. The scenarios are related to setting priorities, data entry, administrative document verification, and communication skills. This test will be used to evaluate the following merit criteria:
- Ability to transmit information
- Detail-oriented
- Being organised
- Action-oriented

The retest period for the OEPAF is 180 days. If you submit an application before the retest period has elapsed, your application will not be considered.

Interviews will be conducted.

Reference checks will be conducted.

Candidates from outside the Federal Public Service may be required to pay for their own relocation expenses.

Candidates invited to an interview will be required to bring proof of their education credentials, in the form of a diploma or official transcript (original documents only).

Accommodations during assessment are available. If we invite you to be assessed, we will send you more information on how to request accommodation measures throughout this staffing process.

We may request detailed information about your functional limitations. Any information you provide will be kept confidential.

Candidates are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Candidates from outside the federal public service will be required to pay for their own travel (including travel for assessment purposes), and may be required to pay for their own relocation expenses.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.