Detachment Services Assistant

Important messages

» » Due to the nature of the work and location of the detachment, the hiring manager has requested that all of the interviews take place in person at the detachment. Please be advised that if you are unable to attend an exam and/or interview in person then you may be eliminated from the process.

Candidates from outside the federal public service will be required to pay for their own travel (including travel for assessment purposes), and may be required to pay for their own relocation expenses.

Work environment

As an employer of choice for over 22,000 men and women, the RCMP promises a career like no other. With over 140 years of tradition and service, the RCMP is Canada's national police service. Proud of our traditions and confident in meeting future challenges, we commit to preserve the peace, uphold the law and provide quality service in partnership with our communities.
Detachment Services Assistant provides administrative and operational support services for police officers and other employees at a Royal Canadian Mounted Police (RCMP) detachment. This position also provides front counter and telephone assistance, services and information to the general public.

»» For more information about the community/town/city of Edson, Alberta, you may visit the following link: http://www.edson.ca/ (Please note that this link may only be available in English).

Intent of the process

Please note this process will only be used to staff positions in Edson, Alberta. Applicants are encouraged to apply only if they are willing and able to work in or relocate to Edson, Alberta.

The intent of this process is to establish a pool of qualified candidates inclusive of Public Service (PS) employees and Civilian Members (CM).

Should a CM be found qualified and selected for appointment, the appointment will not result in a change of status to another category for the member. Notification regarding the CM appointment will be sent to all applicable candidates who are within the area of selection and participated in the advertised process.

Should a PS be found qualified and selected for appointment, notification regarding the PS appointment will be posted accordingly on www.jobs.gc.ca.

Positions to be filled: 1

Information you must provide

Your résumé.

A response to a text question addressing the following:

• Ability to communicate effectively in writing.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Successful completion of two years of secondary school, or an acceptable combination of education, training and/or experience.*
* Proof of education will be required prior to appointment.

Degree equivalency

• Experience in the provision of clerical support services, including three of the following: data entry, preparing correspondence, ordering office supplies, filing, or processing mail.

• Experience using a personal computer, and word processing and spreadsheet software.

• Experience providing service to internal or external clients / general public, via telephone or in person.

• Ability to communicate effectively in writing (will be assessed throughout application).

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

• Successful completion of secondary school education.

Degree equivalency

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

• Ability to communicate effectively orally.
• Ability to prioritize work to meet deadlines.
• Ability to transmit information.

• Effective interpersonal skills
• Dependability
• Judgement
• Detail oriented
• Teamwork
• Being organized
• Action-oriented

The following may be applied / assessed at a later date (may be needed for the job)

• Experience manipulating data in an electronic database.

• Experience providing administrative support services in a law enforcement, judicial or quasi-judicial environment.

• Experience providing financial support services. (Services may include, but are not limited to, verifying and correcting financial claims, controlling and monitoring petty cash, preparing financial status reports, etc.)

• Experience maintaining a law enforcement database such as: Canadian Police Information Centre (CPIC), Police Information Retrieval Systems (PIRS), Police Reporting and Occurrence System (PROS), Automated Criminal Intelligence Information System (ACIIS), National Criminal Data Bank (NCDB).

• Experience in providing records management services such as indexing, cross-referencing, filing,

• Experience transcribing from audio cassettes or digital media.

• Knowledge of local area.

• Ability to work with minimal supervision.

• Willingness and ability to work in a busy police environment, including exposure to unsettling and /or graphic material.
• Willingness and ability to work overtime, as required.
• Willingness and ability to maintain a valid driver's license.
• Willingness and ability to travel for work and/or training purposes, using various modes of transportation.

Conditions of employment

Reliability Status security clearance - Successful applicants will be required to obtain and maintain a RCMP Security Clearance throughout their employment. This requires a Security/Reliability Interview, and a field investigation in matters of Criminal Activities, credit/finances, education, employment, reference, etc.

Other information

PLEASE NOTE: For this selection process, our intention is to communicate with applicants by e-mail for screening/assessment purposes (including issuing screening results, and sending invitations for written tests and interviews). Applicants who apply to this selection process must include in their application a valid e-mail address, and ensure this address is functional at all times and accepts messages from unknown users.

» In order to have your application considered, all screening questions must be answered. You must clearly demonstrate in your screening questions how you meet the education and/or experience (essential and asset).

» The client organization will accept applications on-line only.
To submit an application on-line, please select the button "Apply Online" below.
Persons with disabilities preventing them from applying on-line are asked to contact 1-800-645-5605.

» Candidates invited to an interview will be required to bring proof of their education credentials, in the form of a diploma or official transcript (original documents only).
Candidates with foreign credentials must provide proof of Canadian equivalency. Consult the Canadian Information Centre for International Credentials for further information at http://www.cicic.ca/

» Depending on the requirements of the position(s) being staffed from this process, for current or future vacancies, any or all of the asset qualifications, operational requirements, and organizational needs may be applied at the time of staffing.
Candidates may be contacted and assessed against these criteria at any time during this process.

• An interview will be conducted.
• Reference checks will be conducted.
• An online examination will be administered = Objective Exercise for Personnel in Administrative Functions (OEPAF)
The OEPAF is a competency evaluation tool used in staffing processes for administrative support positions. This skills test contains multiple choice questions. The scenarios are related to setting priorities, data entry, administrative document verification, and communication skills. This test will be used to evaluate the following merit criteria:
» Ability to transmit information
» Detail-oriented
» Being organised
» Action-oriented
The retest period for the OEPAF is 180 days. If you submit an application before the retest period has elapsed, your application will not be considered.

» All communication relating to this process, including email correspondence and telephone conversations, may be used in the assessment of qualifications.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.