Benefits Program Officer - Inventory (English Essential)

Important messages

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

All information must be provided through the “apply online” application process. Do not fax, mail, email or drop-off a hard copy application as these will not be accepted. To apply in an alternate format due to disability, you must contact the email address indicated in the "Contact information" section below.

Persons with a disability preventing them from applying on-line should contact us at Reader Service: 1-800-461-6263.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Applicants may wish to review and retrieve their resumes and cover letters in order to update their responses with respect to essential qualifications and assets as new experience is gained.

Intent of the process

The intent of this inventory is to staff various WP-02 positions with different tenures, language profiles and security requirements within Veterans Affairs Canada.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education:
• A secondary school diploma or employer-approved alternatives.*
* Employer-approved alternatives to a secondary school diploma include:
- A satisfactory score on the Public Service Commission test approved as an alternative to a secondary school diploma; or
- An acceptable combination of education, training and/or experience. An acceptable combination is defined as completion of Grade Ten with two years of relevant job-related experience.

Degree equivalency

Essential Qualifications:
• Experience in analyzing written material and preparing a written document.
• Experience in the interpretation and/or application of legislation and/or policy.
• Experience providing advice or guidance to clients or subordinates or military personnel.

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

Abilities and Skills:
• Ability to communicate orally.
• Ability to communicate in writing.
• Ability to prioritize, organize and manage a workload.
• Ability to analyze and problem solve.

Personal Suitabilities:
• Judgement.
• Initiative.
• Effective Interpersonal Skills.
• Client Service Orientation.

The following may be applied / assessed at a later date (may be needed for the job)

Education (Asset)
• Successful completion of a post-secondary school diploma with specialization in a health-related or social work field.

Degree equivalency

Experience (Assets)
• Experience as a member of the Canadian Armed Forces.
• Experience in reviewing, researching and extracting information from various sources.
• Experience in adjudicating benefits or services for government programs.
• Experience working in a Health Services environment.
• Experience working with medical terminology.
• Experience working with legal terminology.
• Experience working with Veterans Affairs Canada programs, services or benefits.

Conditions of employment

Reliability Status security clearance

Willing and able to work overtime as required.

Other information

Candidates must fully demonstrate they meet the education and experience requirements. Failure to do so may result in their applications being screened out.

Candidates must answer the screening questions by providing CONCRETE EXAMPLES WHICH DEMONSTRATE how they meet the education requirement and the experience factors listed in the essential qualifications and asset qualifications. Please note that it is not sufficient to only state that the requirement is met or to provide a listing of current responsibilities.

FOR EACH EXPERIENCE CRITERIA, please provide the following MANDATORY information:

1 - Name of the department or organization where the experience was acquired;
2 - Title of the position occupied and duration for which you exercised the functions; and
3 - Specific details of tasks or projects demonstrating how the experience was acquired.

Resumes will be used as a secondary source to validate the experience described. FAILURE TO CLEARLY DEMONSTRATE HOW YOU MEET THE ESSENTIAL SCREENING CRITERIA (Education and Experience) MAY RESULT IN THE REJECTION OF YOUR APPLICATION. APPLICANTS WILL NOT BE SOLICITED FOR INCOMPLETE OR POSSIBLE MISSING INFORMATION.

Successful candidates must continue to meet all conditions of employment throughout the duration of their employment.

Candidates may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed.

Education and/or Experience factors in the asset qualifications may be used for screening. Applicants should clearly demonstrate on their application if they meet any of the education and/or experience asset qualifications. Failure to do so may result in the rejection of your application.

Candidates will be asked to provide proof of their education credentials, and proof of citizenship at a later date.

An interview, written exam, or situational exercise may be administered.

Reference checks may be sought. The Assessment Committee reserves the right to contact references other than those provided by the candidates (within the Public Service only) in order to adequately assess the candidates.

Indeterminate employees at the same group and level or equivalent may be considered for assignment, deployment or secondment opportunities.

NOTE - Casual employment means a short-term employment option to hire persons to the Public Service for a period not to exceed 90 working days in one department in any one calendar year.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.