Test Support Clerk

Important messages

You must clearly demonstrate on your application, via the screening questions, how you meet each of the essential merit criteria. Failure to do so will result in the rejection of your application.

When responding to screening questions, please be sure to provide comprehensive examples from your work experience that clearly demonstrate how you meet the identified experience criteria. Your answer should clearly identify your role in the noted example. A job title alone, does not demonstrate that you have requisite level of experience, so be sure to explain relevant responsibilities and/or actions that you took. Failure to complete the questionnaire or failure to provide sufficient details to the questions will result in your elimination from this process.

Qualified candidates in the pool of the appointment process 15-PSC-EA-3007 are not required to apply and will automatically be placed in the pool established in this appointment process.

Intent of the process

Anticipatory staffing. A pool of qualified candidates will be established to staff in the future similar positions on an indeterminate, determinate, assignment, secondment, deployment, casual or acting basis within the Public Service Commission in the National Capital Region.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Secondary school diploma.

Degree equivalency

Experience using electronic databases.

Experience in office work.

Experience providing services to clients by telephone and in writing, within prescribed deadlines. (Note: Your writing skills will be assessed throughout the application).

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Experience providing administrative support services.

Experience using various Microsoft Office applications (Microsoft Word and Excel).

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (BBB/BBB)

Information on language requirements

Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

Ability to communicate effectively orally.

Ability to communicate effectively in writing.

Ability to work in collaboration with others.

Ability to identify and resolve problems.

Reliability

Thoroughness / Attention to detail

Flexibility

Conditions of employment

Reliability Status security clearance

Other information

A random selection may be used at certain stages of the assessment.

A written examination, an interview and a reference check may be part of the candidates' assessment.

Candidates must meet the essential qualifications to be appointed to a position.

Candidates may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed.

Acknowledgment of receipt of applications will not be sent; we will contact candidates when the screening process is completed.

Should you be an employee of the public service, please identify clearly your substantive group and level and your employment status on your resume and/or application form.

Should you be an employee of the public service, an assignment/secondment or an acting appointment is a temporary resourcing option. The approval of your substantive supervisor may/will be required before an offer can be made.

Should you be an employee of the public service, please ensure that your Personal Record Identifier (PRI) is included in your application.

You will be required to provide proof of your education credentials at the time of assessment.

Asset qualifications could be used for screening or selection purposes.

Indeterminate employees at the same group and level or equivalent may be considered for deployment. If no deployment is made, applicants from other groups and levels will be considered in the advertised appointment process.

Communication for this process will be sent via e-mail. It is the responsibility of the candidate to ensure accurate information is provided and updated as required. If you do not wish to receive your correspondence and results by e-mail, it is also your responsibility to inform us.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.