TELECOMMUNICATIONS OPERATOR TRAINEE (With Experience)

Important messages

PLEASE NOTE, ONLY ONLINE APPLICATIONS WILL BE ACCEPTED.

The client organization will accept applications on-line only. All job applications must therefore be submitted through the Public Service Resourcing System. Following are some of the benefits associated with applying online:
- Applicants can create a profile and a resume that can be used when applying for other processes without having to recreate a new application each time.
- Applicants can modify their application/resume at any time BEFORE the closing date indicated on the job advertisement.
- Applicants can verify the status of their applications, at any time.
- Applicants can be notified electronically of tests or interviews and results.
- For some jobs, applicants will find important information, namely the job questionnaire and a complete statement of merit criteria that are only available when applying on-line.

To submit an application online, please select the button "Apply Online" below. Persons with disabilities preventing them from applying on-line are asked to contact 1-800-645-5605.

Proof of your education will be requested and must be provided during the selection process, in order to verify that candidates meet the education requirement. Candidates who are unable to provide proof that they meet this essential qualification as requested may be eliminated from the process. Education obtained outside of Canada must be evaluated. Please contact the International Credential Evaluation Services as soon as possible to initiate the evaluation process http://www.cicic.ca/

If the name identified on the above documents is different than your current legal name, please also provide proof of name change.

You must provide proof of your Canadian Citizenship. The original of one of the following documents must be provided for verification:
□ Provincial or territorial birth certificate
□ Naturalization certificates (issued prior to Jan. 1, 1947)
□ Registration of Birth Abroad certificates (issued between Jan. 1, 1947 and Feb. 14, 1977)
□ Certificates of Retention
□ Citizenship certificates

Please be advised that candidates who apply to processes 17-RCM-EA-P-E-CROPS-OCC-66087 and 17-RCM-IA-P-E-CROPS-OCC-66082 will only be assessed once.

Work environment

A Telecommunication Operator is responsible for responding to both Police and Emergency 911 calls for service while dispatching RCMP and other emergency responders to incidents in their respective province. This requires a level of multi-tasking simultaneously on a computer with multiple screens/programs while responding to calls on a radio/phone of which some may be highly stressful "life or death" situations. Telecommunications Operators are often exposed to emotionally charged clients and incidents which may be traumatic, violent and disturbing. Telecommunication Operators work shift work (24 hours a day, 7 days a week and 365 days a year).

Intent of the process

When you apply to this selection process, you are not applying for a specific job, but to a pool for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

The pool may be used to staff future vacancies (including similar positions, on a term, indeterminate, or acting basis, at full or part time hours) within the area of selection.

The intent of the process is to establish a pool of qualified candidates at the TCO-01 group and level.

Once established, the qualified pool will be valid for a period of one year and may be extended.

Candidates who are qualified at the TCO-01 level and who are selected for the National Telecommunications Operator Training Program will be appointed to a determinate (term) appointment at the TCO-01 group and level.

Part 1 - Call Taking: Pre-Course (3 weeks at work location), Classroom (3 weeks at *PRTC) and Field Coaching (9-10 weeks at work location).
Part 2 - Dispatch: Pre-Course (1 week at work location), Classroom (2 weeks at *PRTC) and Field Coaching (9-10 weeks at work location).

You will be expected to travel and reside at the *Pacific Region Training Centre (Chilliwack, BC) for the duration of these courses in order to complete the training program.

Training for experienced operators will be determined based on their training and work experience. Experienced operators may not be required to attend the classroom training at the Pacific Region Training Centre.

Should a CM be found qualified and selected for appointment, the appointment will not result in a change of status to another category for the member. Notification regarding the CM appointment will be sent to all applicable candidates who are within the area of selection and participated in the advertised process.

Should a PSE be found qualified and selected for appointment, notification regarding the PS appointment will be posted accordingly on www.jobs.gc.ca.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:
A secondary School Diploma or employer-approved alternative.

Degree equivalency

EXPERIENCE:
Recent* experience performing similar work to a Telecommunication Operator (such as call-taking or dispatching) in a police agency.
*The term "Recent " is defined as experience acquired within the last five (5) years.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

OPERATIONAL REQUIREMENTS:
Ability and willingness to work shift work (24 hours a day, 7 days a week and 365 days a year).
Ability and willingness to travel and testify in court of law.
Ability and willingness to travel for mandatory operational training.
Ability and willingness to work on short notice and overtime to meet operational needs.
Exposure to emotionally charged clients and incidents which may be traumatic, violent and disturbing.
Meets and maintains the medical profile standards established for the position.
Meets and maintains any additional medical requirements for isolated posts, in accordance with Treasury Board policy and definitions of locations.
Work in a confined or restrictive workspace, wear a headset, and exposure to multiple computer screens, and noise disturbances for extended periods of time.

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

COMPETENCIES/ PERSONAL SUITABILITY:
1. Develops self
2. Flexibility
3. Problem Solving
4. Conscientiousness and reliability
5. Meeting client needs
6. Communication(oral)
7. Teamwork
8. Self-Control and composure

OCCUPATIONAL TRAINING:
Successful challenge for RCMP National Telecommunications Operator Training Program credits, in accordance with RCMP National Telecommunications Operator training policy.

ABILITY:
Ability to type/keyboard at 40 net w.p.m. with less than 5% error rate.

The following may be applied / assessed at a later date (may be needed for the job)

ASSET QUALIFICATIONS:
Experience providing advice or services to the public.
*Experience working in an environment that requires multitasking.

*Multitasking is defined as the performance of multiple tasks at one time This Job requires a person who is good at multitasking.

Additional spoken languages, other than French or English.

OPERATIONAL REQUIREMENT:
Be able to type/keyboard at 40 net w.p.m with less than 5% error rate.

Conditions of employment

Reliability Status security clearance - RCMP Reliability Security Clearance: The successful applicant will have to obtain as a minimum an RCMP Reliability Status. In some cases/positions, a Top Secret Security Clearance may also be required. The candidate must not have a Criminal Record. The process also requires a Security/Reliability Interview, a field investigation on matters of credit/finances, education, employment, references, etc.

OTHER CONDITIONS OF EMPLOYMENT:
1. Ability and willingness to work shift work (24 hours a day, 7 days a week and 365 days a year).
2. Ability and willingness to travel and testify in court of law.
3. Ability and willingness to travel for mandatory operational training.
4. Ability and willingness to work on short notice and overtime to meet operational needs.
5. Exposure to emotionally charged clients and incidents which may be traumatic, violent and disturbing.
6. Meets and maintains the medical profile standards established for the position.
7. Meets and maintains any additional medical requirements for isolated posts, in accordance with Treasury Board policy and definitions of locations.
8. Work in a confined or restrictive workspace, wear a headset, and exposure to multiple computer screens, and noise disturbances for extended periods of time.

Other information

You MUST clearly demonstrate in writing how you meet the Essential Education, and Experience requirements. Provide examples and describe the work/duties you have performed. Failure to do so may result in your application not being considered further during the screening process.

Any or all of the asset qualifications, operational requirements, and organizational needs may be used for the screening of applications. If you meet these criteria, please clearly demonstrate how you meet them in writing. Provide examples and describe the work/duties you have performed. Failure to do so may result in your application not being considered further during the screening process.

If you do not fully complete the screening questions as instructed, you may be screened out. It is not acceptable to put "see resume" in the space provided to answer the questions.

Depending on the requirements of the position(s) being staffed from this process, for current or future vacancies, any or all of the asset qualifications, operational requirements, and organizational needs may be applied at the time of staffing. Candidates may be contacted and assessed against these criteria at any time during this process.

Interested persons must meet the essential qualifications to be appointed to the position, in a manner determined by the Selection Board. A person may be appointed to the position even though he/she does not meet any or all of the asset qualifications, operational requirements or organizational needs. However, meeting these criteria is desirable and may be a deciding factor in choosing the person to be appointed.

Practical and/or standardized tests may be administered for screening and/or assessment purposes.

Random selection may be used to identify which applicants will be assessed or appointed in this appointment process.

Top-down selection may apply.

Written test(s) may be administered.

Interviews may be conducted.

Testing/interviews will be conducted at locations of the employer's choice and may require candidates to travel to the test/interview location.

Reference checks may be conducted.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Please clearly identify your substantive group and level and your employment status on your resume and/or application form.

Please ensure that your Personal Record Identifier (PRI) is included in your application.

PLEASE NOTE: Our means of communication with applicants is via email. Please ensure to include a functional email address, which will accept messages from unknown users (some email systems block these types of emails). It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required.

Acknowledgment of receipt of applications will not be sent; we will contact candidates when the screening process is completed.

Pass marks will be established for each qualification. However, achieving the pass mark is not a guarantee of an appointment or that candidates will be put through the next stages of the assessment process.

A cut-off score may be used and top-down approach may be used at any step if there are sufficient numbers of candidates to meet immediate and anticipated staffing needs.

All communication relating to this process, including email correspondence may be used in the assessment of qualifications.

Persons with a priority entitlement may self-refer if interested in the TCO-01 position and will be considered in priority to all other applicants.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.