Administrative Support Services Clerk

Update: AMENDMENT - An amendment has been made to the information regarding the Objective Exercise for Personnel in Administrative Functions (OEPAF) exam. Candidates cannot rewrite the OEPAF exam until the retest period has elapsed but are welcome to submit a new or updated application.

Important messages

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

Please ensure that your information is updated and remains current in your PSRS applicant account.

Your responses to the screening questions will be used as the primary source to determine if you meet the screening requirements. If you do not fully complete the screening questions as instructed, you may be screened out.

It is insufficient to state only that the requirement is met or to provide a listing of current responsibilities. Candidates must provide concrete examples demonstrating how they meet the requirements. FAILURE TO PROVIDE SUFFICIENT AND APPROPRIATE INFORMATION MAY RESULT IN ELIMINATION FROM THE PROCESS.

Intent of the process

Please note this inventory will ONLY be used to staff positions in Calgary, Alberta and Airdrie, Alberta. Applicants are encouraged to apply ONLY if they are willing and able to work in or relocate to Calgary or Airdrie, Alberta.

Candidates from outside the federal public service will be required to pay for their own travel (including travel for assessment purposes), and may be required to pay for their own relocation expenses.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

• Successful completion of two years of secondary school, or an acceptable combination of education, training and/or experience.*
*Candidates invited to an interview will be required to bring proof of their education credentials, in the form of a diploma or official transcript.

Degree equivalency

• Experience in the provision of clerical support services, including: data entry, preparing correspondence, and filing.
• Experience using word processing and spreadsheet software.
• Experience providing service to internal or external clients / general public, via telephone or in person.

• Ability to communicate effectively in writing. (Note: Written Communication Skills will be assessed throughout application.)

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

• Experience maintaining and updating a Human Resources Management Information System (e.g. HRMIS, PeopleSoft).
• Experience preparing documents such as letters, memoranda, briefing notes or reports.
• Experience providing financial support services (services may include, but are not limited to, verifying and correcting financial claims, controlling and monitoring petty cash, preparing financial status reports, etc.).
• Experience providing administrative support services in a law enforcement and/or legal environment
• Experience maintaining a law enforcement database such as: Canadian Police Information Centre (CPIC), Police Information Retrieval Systems (PIRS), Police Reporting and Occurrence System (PROS), Automated Criminal Intelligence Information System (ACIIS), National Criminal Data Bank (NCDB).
• Experience providing records management services (services may include, but are not limited to, indexing, cross-referencing, filing, retrieving, retaining, archiving or destroying data).
• Experience working in a corporate mail room environment
• Experience working in a commercial printing environment
• Experience liaising with court representatives or officials, or preparing court disclosure packages.

Experience in planning and coordinating training courses or programs for internal or external clients.

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

• Ability to communicate effectively orally.
• Ability to prioritize work to meet deadlines.
• Ability to transmit information.

• Detail oriented
• Being organized
• Action-oriented
• Working effectively with others
• Demonstrating integrity and respect
• Showing initiative and being action-oriented
• Thinking things through

The following may be applied / assessed at a later date (may be needed for the job)

• Ability to work with minimal supervision.
• Ability to transcribe statements from audio cassettes or digital media.

• Willingness and ability to work in a busy police environment, including exposure to unsettling and /or graphic material.
• Willingness and ability to work overtime, as required.
• Willingness and ability to obtain and maintain a valid driver’s license.
• Willingness and ability to travel for work and/or training purposes using various modes of transportation (including owned or leased government transport, commercial and light aircraft and up to and including remote locations).

Conditions of employment

• RCMP security clearance.

» Successful applicants will be required to obtain and maintain a RCMP Security Clearance throughout their employment. Positions filled will have security clearance requirements at the following levels: RCMP Reliability Status, Secret or Top Secret. This requires a Security/Reliability Interview, and a field investigation in matters of Criminal Activities, credit/finances, education, employment, reference, etc.

Other information

. Candidates must meet all of the essential qualifications to be appointed to a position. A candidate may be appointed to a position even though he/she does not meet any or all of the asset qualifications or operational requirements. However, meeting these criteria is desirable and may be a deciding factor in choosing the person to be appointed.

Depending on the requirements of the position(s) being staffed from this process, for current or future vacancies, any or all of the asset qualifications, operational requirements, and organizational needs may be applied at the time of staffing. Candidates may be contacted and assessed against these criteria at any time during this process.

. The client organization will accept applications on-line only. All job applications must therefore be submitted through the Public Service Resourcing System. To submit an application on-line, please select the button 'Apply online' below.

Persons with disabilities preventing them from applying on-line are asked to contact 1-800-645-5605.

. For this selection process, our intention is to communicate with applicants by e-mail. Applicants who apply to this selection process must include in their application a valid e-mail address, and ensure this address is functional at all times and accepts messages from unknown users. IT IS THE RESPONSIBILITY OF THE CANDIDATE TO ENSURE ACCURATE CONTACT INFORMATION IS PROVIDED AND UPDATED AS REQUIRED.

. Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

. Referrals from this inventory will be made on an ongoing basis. A random or top down selection of candidates may be used in the determination of those to be given further consideration in the assessment process.

. Objective Exercise for Personnel in Administrative Functions
The OEPAF is a competency evaluation tool used in staffing processes for administrative support positions. This skills test contains multiple choice questions. The scenarios are related to setting priorities, data entry, administrative document verification, and communication skills. This test will be used to evaluate the following merit criteria:
Ability to transmit information
Detail-oriented
Being organised
Action-oriented
The retest period for the OEPAF is 180 days.

. Your application in this inventory will remain active for 180 days. A notice that your application is about to expire will be posted to the My jobs menu of your account 21 days before the end of your active period. If you do not take action, your application will no longer be active, and therefore no longer considered for this inventory. Should your application become inactive while the process is still open, a notice will be posted to your account indicating that your application has expired; you may select the link Update my inventory status to reaffirm your interest.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.