Administrative and clerical support positions in an organization at the heart of current events

Work environment

Do you want to be part of a dynamic organization that promotes a continuous learning environment; provides interesting and challenging developmental opportunities?

The Canada Border Services Agency (CBSA) is Canada's second largest law enforcement organization, working 24/7 to protect Canada's borders by preventing high-risk people and goods from crossing into Canada while facilitating legitimate trade and travel, with over 15,000 employees working across Canada.

Whether you are seeking employment as an administrative assistant, a cashier-counter clerk, a senior human resources assistant, an enforcement clerk, an administrative assistant to the Director, etc. this job opportunity is for you! With hundreds of offices and service locations across Canada, the CBSA has the position right for you.

Intent of the process

The Canada Border Services Agency (CBSA) is looking for talented candidates to fill various administrative support services positions at the CR-03, CR-04, CR-05 and AS-01 groups and levels.

Committed to people and service excellence, the CBSA is moving towards a collective staffing approach through the use of one selection process for positions with common group and levels across Canada. As such, if you are considering a career with the Agency, you are highly encouraged to apply. By doing so, you will have access to a greater number of job opportunities through only one selection process.

The CBSA's intention is to create a national pool of candidates who meet the essential qualifications. Candidates may be evaluated further, for specific opportunities, on qualifications that are deemed necessary, whether or not the qualifications have been identified on the statement of merit criteria for this selection process. If you qualify in this selection process, you will be placed in a pool of qualified candidates accessible to all hiring managers who have vacancies to fill within the CBSA.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION: COMMON TO ALL POSITIONS

A secondary school diploma or employer-approved alternative*.

*The employer-approved alternative is an acceptable combination of education, training and/or experience.

Degree equivalency

EXPERIENCE: COMMON TO ALL CR-05 and AS-01 POSITIONS

EX1: Experience providing clerical or administrative support services (e.g. purchasing offices supplies, receiving goods, entering data, managing correspondance, archiving documents, etc.).

The following will be applied / assessed at a later date (essential for the job)

Various language requirements

Information on language requirements

Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

THE EXPERIENCE(S) CRITERIA BELOW MAY BE APPLIED DEPENDING ON THE SPECIFIC POSITIONS BEING STAFFED:

EX2: Experience providing accounting or financial support services.

EX3: Experience providing support services in the management of projects.

EX4: Experience providing administrative support services to senior management.

EX5: Experience providing mailroom support services (e.g. pick-up, delivery and sorting of mail, messenger services).

EX6: Experience supervising employee(s) or a team.

EX7: Experience organizing meetings, teleconferences, videoconferences, information sessions or events.

EX8: Experience preparing and coordinating travel arrangements.

EX9: Experience using a correspondence tracking system.

EX10: Experience using an electronic document management system.

EX11: Experience interpreting and applying legislation, regulations and/or policies.

EX12: Experience in the capture, retrieval, compilation, manipulation or archiving of data using computer software or systems.

EX13: Experience in research, analysis and synthesis of information from a variety of sources.

EX14: Experience working in an enforcement or security organization.

EX15: Experience inputting, extracting and reconciling financial transactions with an SAP equivalent financial system (e.g. Corporate Administrative System (CAS)).

EX16: Experience working with mainframe systems or databases such as Integrated Customs Enforcement System (ICES) or Integrated Customs System (ICS).

EX17: Experience providing advice and guidance regarding administrative procedures.

EX18: Experience processing of import or export documentation.

EX19: Experience with cash/cashier handling duties.

EX20: Experience working in Human Resources.

EX21: Experience using MS Word.

EX22: Experience using MS PowerPoint.

EX23: Experience using MS Access.

EX24: Experience using MS Outlook.

EX25: Experience using MS Excel.

EX26: Experience using advanced MS Excel functionalities (e.g. macro, pivot tables, advanced formulas, etc.).

COMPETENCIES COMMON TO ALL POSITIONS :

• Initiative
• Detail-oriented
• Judgment
• Client-oriented
• Reasoning
• Being Organized
• Written Communication
• Autonomy

It is your responsibility to clearly demontrate how you meet each of the screening criteria (i.e. Education and Experience Qualifications, both Essential and Assets). Please note that it is not sufficient to only state that the requirement is met or to provide a listing of current responsibilities, rather you should provide concrete examples that illustrate how you meet the requirement. Failure to do so could result your application being rejected from the process.

The following may be applied / assessed at a later date (may be needed for the job)

EDUCATION:
• Graduation with a certificate, diploma or degree from a recognized post-secondary institution

Degree equivalency

ORGANIZATIONAL NEEDS:

In support of achieving a diversified workforce and to address under-representation of Employment Equity groups, consideration may be given to qualified candidates self-identifying as belonging to one or more of the following Employment Equity groups: Women, Aboriginal peoples, Persons with a Disability or Visible Minorities.
Placement of CBSA employees affected by Workforce Adjustment.

• May be required to work various shifts, including evening and weekends.
• Some positions may require a willingness to work overtime, as required.
• Some positions may require a valid driver's license or the personal mobility associated with having a valid driver's license.
• Some positions may require lifting or carrying up to 25 kg.
• Some positions may require successful completion of the Canadian Firearms Safety Course.
• Some positions may require ability to travel, with advance notice.

Conditions of employment

• Reliability Status security clearance.
• Some positions may require Secret security clearance.
• Some positions may require a valid driver's license or the personal mobility associated with having a valid driver's license.
• Some positions may require ability to travel, with advance notice.
• Some positions may require one to work various shifts, including evening and weekends.
• Some positions may require lifting or carrying up to 25 kg.
• Some positions may require successful completion of the Canadian Firearms Safety Course.

Other information

Persons are entitled to participate in the appointment process in the official language of their choice.

For this selection process, our intention is to communicate regularly with candidates by e-mail. Candidates who apply to this selection process must provide a valid e-mail address and ensure this address is functional and accessible at all times and accepts messages from unknown users.

Please note that achieving a pass mark on any of the evaluations DOES NOT guarantee that you automatically move forward in the selection process. The Selection Committee may apply a top-down selection at any stage of the selection process.

We thank all those who apply.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.