Telecommunications Operator (Trainee)

Important messages

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

Initial hiring at the PO-TCO-01 and PO-TCO-02 (upon successful completion of the required training) levels would be on a casual basis for a maximum of 90 calendar days. A casual is not considered an RCMP employee under the PSEA, therefore there is no eligibility to apply on internal selection processes.

Your application in this inventory will be active for 180 days. A notice that your application is about to expire will be posted to the My jobs menu of your account 90 days before the end of your active period. If you do not take action, your application will no longer be active and therefore no longer considered for this inventory. Should your application become inactive while the process is still open, a notice will be posted to your account indicating that your application has expired; you may select the link Update my Inventory Status to reaffirm your interest.

*** ONLY ON LINE APPLICATIONS WILL BE ACCEPTED ***
All job applications must therefore be submitted through the Public Service Resourcing System. To submit an application on-line, please select the button "Apply Online". Persons who cannot apply online or persons with disabilities preventing them from applying online are asked to inform the contact persons responsible for this process and to contact 1-800-645-5605.

Our means of communication with applicants is via e-mail. Please ensure to include a functional e-mail address, which will accept messages from unknown users (some e-mail systems block these types of e-mails). It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required.

Intent of the process

The intent of the process is to establish a pool of qualified candidates at the TCO-01 and TCO-02 group and level.

Candidates who are qualified at the TCO-01 level and who are selected for the Telecommunications Operator Training Program may be hired at the TCO-01 group and level.

Only the TCO-01 Trainees who successfully complete the training program* will be placed in a pool of qualified TCO-02. The pool of qualified candidates may be used to staff positions at the TCO-02 group and level, with various tenures.

* The Training Program is comprised of in-class training followed by field coaching.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION (TCO-01 and TCO-02)
Successful completion of secondary school education or an acceptable combination of education, training and/or experience.

Degree equivalency

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

ABILITY (TCO-01 only)
Ability to apply logic
Ability to type/keyboard at 43 words per minute

OCCUPATIONAL TRAINING (TCO-02 only)
Successful completion of a Telecommunications Operator Training Program recognized by the Royal Canadian Mounted Police (RCMP)

COMPETENCIES/ PERSONAL SUITABILITY (TCO-01 only)
1. Develops self
2. Flexibility
3. Problem Solving
4. Conscientiousness and reliability
5. Meeting client needs
6. Communication(oral & written)
7. Teamwork
8. Self-Control and composure

Conditions of employment

Top Secret security clearance - The successful candidate will have to obtain an RCMP Top Secret security clearance. The process requires a Security/Reliability Interview, a field investigation in matters of Criminal Activities, credit/finances, education, employment, references, etc.

OTHER CONDITIONS OF EMPLOYMENT
1. Ability and willingness to work shift work (24 hours a day, 7 days a week and 365 days a year)
2. Ability and willingness to travel and testify in court of law.
3. Ability and willingness to travel for mandatory operational training.
4. Ability and willingness to work on short notice and overtime to meet operational needs
5. Exposure to emotionally charged clients and incidents which may be traumatic, violent and disturbing
6. Meets and maintains the medical profile standards established for the position.
7. Meets and maintains any additional medical requirements for isolated posts, in accordance with Treasury Board policy and definitions of locations.
8. Work in a confined or restrictive workspace, wear a headset, and exposure to multiple computer screens, and noise disturbances for extended periods of time.

Other information

THIS PROCESS WILL BE MOVING QUICKLY, AND REFERRALS FROM THE INVENTORY MAY START IMMEDIATELY.

Assessment is planned to occur on an ongoing basis. Failure to attend assessments as scheduled may result in the rejection of your candidacy.

Testing/interviews will be conducted at locations of the employer's choice and may require candidates to travel to the test/interview location.

TRAVEL RELATED TO THE SELECTION OR APPOINTMENT PROCESS Please note that candidates (including employees of the Public Service) will not be considered to be in travel status or on government business and that travel costs will not be reimbursed. Consequently, candidates will be responsible for travel costs.

Reference checks may be sought.

An interview may be administered.

A test may be administered.

You must provide proof of your education credentials.

Persons are entitled to participate in the appointment process in the official language of their choice.

Candidates must meet the essential qualifications to be appointed to a position.

A random and/or top down selection of candidates may be used in the determination of those to be given further consideration in the assessment process.

Acknowledgment of receipt of applications will not be sent.

Thank you for your interest in the Royal Canadian Mounted Police. If your application is selected for further consideration, you will be contacted directly via e-mail.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.